Shipping policy

Processing time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there is a significant delay.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur. Delivery times are estimates and begin from the date of shipping, not the date of order, and exclude our processing time above.

Multiple packages
Some orders may be fulfilled from more than one warehouse. If your order contains multiple items, they may arrive in separate packages, on separate days, each with its own tracking number. This is normal and does not mean part of your order is missing.

Shipment confirmation and order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–72 hours.

Customs, duties, and taxes
GlowMart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
GlowMart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International shipping
We currently ship to most countries worldwide, including the European Union, United Kingdom, Canada, and Australia. Please note that international orders may be subject to import duties and taxes, which are levied once the shipment reaches your country. GlowMart is not responsible for these charges if they are applied — they are the customer's responsibility, as they vary by country.

European Union orders
If the merchandise is being shipped into the European Union, please refer to our 14-day cooling off period under our Refund Policy, which allows you to cancel or return your order within 14 days of receiving it.

Missing or incorrect address
Please double check your shipping address at checkout — GlowMart is not liable for packages shipped to an address that was entered incorrectly by the customer. If you notice an error, contact us as soon as possible at glowmart.life@gmail.com and we'll do our best to update it before your order ships.

Questions
If you have any further questions, please contact us at glowmart.life@gmail.com.